Where Commitment Makes the Difference

About Transchicago Truck Group

TransChicago Truck Group is a leader in truck and truck related products and services. Our mission is to continually seek better ways of doing business in order to differentiate ourselves from our competitors. All of our activities are structured to recognize and exceed the expectations of our customers.

Guiding Principles

Teamwork is Our Way of Life

We are a team. Cooperating with each other to achieve the complete and total satisfaction of our customers is the only way we will thrive, either individually or collectively. Teamwork must be nurtured within an atmosphere of trust and respect while encouraging personal growth within each individual employee.

Customers are the Focus of Everything We Do

We must work in partnership with our customers to understand their needs and earn their confidence. We must continually seek better ways of doing business; ways that differentiate and make us superior to our competition. We must communicate with our customers clearly and often.

Quality is Paramount

To achieve customer satisfaction, the quality of our services and products must be our highest priority.

Continuous Improvement is Essential to Our Success

We must strive for excellence in everything we do….our products, our services, our human relations, our competitiveness and our profitability.

Suppliers are Also Our Partners

Our company must maintain mutually beneficial and respectful relationships with manufacturers, suppliers and other business associates.

Integrity is Never Compromised

The conduct of our company must be pursued in a manner that is morally and legally responsible and commands respect for its integrity. Our doors are open to men and women alike without discrimination and without regard to ethnic origin or personal beliefs.

Values

How we accomplish our mission is as important as the mission itself. Fundamental to success for the company are these basic values:

People: Our people are the source of our strength. They provide our corporate intelligence and determine our reputation and vitality. Our people also provide the opportunity to distinguish ourselves from others in our business. They understand that when we place the best interests of our customers first, we will automatically serve the best needs of our employees, our suppliers and our company.

Products: Our products and services are the end result of our efforts, and they must be the best in meeting our customers’ needs. As our products and services are viewed, so are we viewed.

Our History

  • Founded

    Purchased Northwest Ford Truck Center, a commercial truck dealership in Franklin Park IL; expanded by adding an exclusive truck showroom, increasing parts and service capacity, creating a separate body shop

    1982-1989

  • Sterling Trucks

    Obtained Sterling Truck franchise at Franklin Park location, renaming the business Northwest Ford and Sterling Truck Center; opened first stand-alone Sterling dealership in the United States located in Glendale Heights IL

    1997-1999

  • Freightliner & Western Star Trucks

    Acquired Freightliner and Western Star Truck franchise in Elmhurst IL

    2002

  • Transchicago Truck Group

    Renamed new business TransChicago Truck Group

    2002

  • Awarded

    Recognized by Freightliner as top ten dealer and earned Aspire Program top honors

    2008

  • Expanded

    Opened second TransChicago Truck Group location in Shorewood IL

    2011

  • Consolidated

    When Ford discontinued exclusive support of their freestanding commercial truck dealerships and Freightliner LLC dropped their Sterling truck division, Northwest Ford and Sterling Truck Center and North-west Sterling Truck Center were consolidated into TransChicago Truck Group's Freightliner and Western Star operations in Elmhurst and Shorewood locations

    2012

  • Expanded

    Completed 20,000 square foot expansion at Shorewood location to extend parts and service operations

    2014

  • Restructured

    Restructured corporate and location management, including job responsibilities, in order to eliminate overlapping and inefficient efforts thereby allowing for consistent employee and customer experiences. Created an executive staff made up of existing and new employees with experience and focus in each of the specific divisions of TransChicago Truck Group operations

    2015

  • Expanded

    Purchased substantially all assets from Truck City of Gary to become TransChicago Truck Group's third full-service location for Elite Support Certified truck sales, parts and service in Gary, IN

    2016

  • Isuzu Trucks

    Acquired Isuzu franchise in Shorewood to expand the TransChicago product line with light and medium duty trucks, in order to provide more variety in the truck sales, parts and service areas

    2016

  • Elite Support

    Shorewood location became Elite Support Certified, a national program between DTNA and their Freightliner and Western Star dealers, improving the customer experience by providing quality assurance, rapid diagnostics, improved throughput time and consistent communication

    2016

  • Expanded

    Expanded the Elmhurst Service department by creating 12 new service bays

    2016

  • Capacity Yard Spotters

    Acquired Capacity Yard Spotter franchise in Shorewood to expand the TransChicago product line with industry leading terminal tractors

    2017

  • Transcraft & Benson Trailers

    Acquired Transcraft and Benson franchises at Gary location, to provide the American made craftsman- ship of aluminum, steel or combination trailers with multiple capacity ratings

    2017

  • Transchicago Nationalease

    Launched TransChicago NationaLease, an addition to the TransChicago Truck dealer group that offers lease and rental options to our existing customer base and the entire Chicagoland market

    2017

  • Remodeled

    Completely remodeled and tripled the size of flagship Elmhurst location to become a state-of-the-art parts and service space with improved sales and administrative offices, updated customer lounge and employee breakrooms, multiple conference rooms, and a large training room for employee meetings, seminars and guest presentations

    2018-2019

  • Trufit Truck Parts

    Introduced TruFit Truck Parts, a private label parts line, carried exclusively at TransChicago Truck Group

    2019

  • Mobile Service

    Launched mobile service division in order to bring scheduled service and repairs to TransChicago Truck Group and TransChicago NationaLease customers

    2019

  • Elite Support

    Elmhurst location became Elite Support Certified, making all TransChicago Truck Group locations Elite Support Certified

    2019