TransChicago Truck Group is a leader in truck and truck related products and services. Our mission is to continually seek better ways of doing business in order to differentiate ourselves from our competitors. All of our activities are structured to recognize and exceed the expectations of our customers.
We are a team. Cooperating with each other to achieve the complete and total satisfaction of our customers is the only way we will thrive, either individually or collectively. Teamwork must be nurtured within an atmosphere of trust and respect while encouraging personal growth within each individual employee.
We must work in partnership with our customers to understand their needs and earn their confidence. We must continually seek better ways of doing business; ways that differentiate and make us superior to our competition. We must communicate with our customers clearly and often.
To achieve customer satisfaction, the quality of our services and products must be our highest priority.
We must strive for excellence in everything we do….our products, our services, our human relations, our competitiveness and our profitability.
Our company must maintain mutually beneficial and respectful relationships with manufacturers, suppliers and other business associates.
The conduct of our company must be pursued in a manner that is morally and legally responsible and commands respect for its integrity. Our doors are open to men and women alike without discrimination and without regard to ethnic origin or personal beliefs.
How we accomplish our mission is as important as the mission itself. Fundamental to success for the company are these basic values:
People: Our people are the source of our strength. They provide our corporate intelligence and determine our reputation and vitality. Our people also provide the opportunity to distinguish ourselves from others in our business. They understand that when we place the best interests of our customers first, we will automatically serve the best needs of our employees, our suppliers and our company.
Products: Our products and services are the end result of our efforts, and they must be the best in meeting our customers’ needs. As our products and services are viewed, so are we viewed.
Purchased Northwest Ford Truck Center, a commercial truck dealership in Franklin Park IL; expanded by adding an exclusive truck showroom, increasing parts and service capacity, creating a separate body shop
Obtained Sterling Truck franchise at Franklin Park location, renaming the business Northwest Ford and Sterling Truck Center; opened first stand-alone Sterling dealership in the United States located in Glendale Heights IL
Acquired Freightliner and Western Star Truck franchise in Elmhurst IL
Renamed new business TransChicago Truck Group
Recognized by Freightliner as top ten dealer and earned Aspire Program top honors
Opened second TransChicago Truck Group location in Shorewood IL
When Ford discontinued exclusive support of their freestanding commercial truck dealerships and Freightliner LLC dropped their Sterling truck division, Northwest Ford and Sterling Truck Center and North-west Sterling Truck Center were consolidated into TransChicago Truck Group's Freightliner and Western Star operations in Elmhurst and Shorewood locations
Completed 20,000 square foot expansion at Shorewood location to extend parts and service operations
Restructured corporate and location management, including job responsibilities, in order to eliminate overlapping and inefficient efforts thereby allowing for consistent employee and customer experiences.
Created an executive staff made up of existing and new employees with experience and focus in each of the specific divisions of TransChicago Truck Group operations
Purchased substantially all assets from Truck City of Gary to become TransChicago Truck Group's third full-service location for Elite Support Certified truck sales, parts and service in Gary, IN
Acquired Isuzu franchise in Shorewood to expand the TransChicago product line with light and medium duty trucks, in order to provide more variety in the truck sales, parts and service areas
Shorewood location became Elite Support Certified, a national program between DTNA and their Freightliner and Western Star dealers, improving the customer experience by providing quality assurance, rapid diagnostics, improved throughput time and consistent communication
Expanded the Elmhurst Service department by creating 12 new service bays
Acquired Capacity Yard Spotter franchise in Shorewood to expand the TransChicago product line with industry leading terminal tractors
Acquired Transcraft and Benson franchises at Gary location, to provide the American made craftsman- ship of aluminum, steel or combination trailers with multiple capacity ratings
Launched TransChicago NationaLease, an addition to the TransChicago Truck dealer group that offers lease and rental options to our existing customer base and the entire Chicagoland market
Completely remodeled and tripled the size of flagship Elmhurst location to become a state-of-the-art parts and service space with improved sales and administrative offices, updated customer lounge and employee breakrooms, multiple conference rooms, and a large training room for employee meetings, seminars and guest presentations
Introduced TruFit Truck Parts, a private label parts line, carried exclusively at TransChicago Truck Group
Launched mobile service division in order to bring scheduled service and repairs to TransChicago Truck Group and TransChicago NationaLease customers
Elmhurst location became Elite Support Certified, making all TransChicago Truck Group locations Elite Support Certified
Opened separate parts showroom and warehouse in Elmhurst for additional will-call support and aftermarket parts sales
Completely overhauled parts phone system to cut answer delays to less than 5 minutes at all locations
Tripled our mobile service and parts delivery truck fleets to meet customer demand and alleviate crowded counters and shops at our dealerships
Opened state-of-the-art technician training and event center in Villa Park with dedicated engine and vehicle classrooms and labs to further our in-house technician continuing education programs led by our onsite DTNA factory certified trainers; This facility will also be used for hosting corporate, company and customer meetings and events